The Outlook Options dialog box should appear. In Outlook 2016, go to File then select Options.Ģ. If you feel that you have new e-mails that are not showing up in Outlook, you have a few options: Option 1: Set up Outlook to check for new messages more often.ġ.
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Sometimes the interval is even longer if your computer is busy.
Even with the inherent delay Cached Mode presents and unless on the off chance there's some sort of network connectivity error by default, Outlook should be displaying new email delivered to their mailbox on the Exchange Server side within a few mins max and without the need to adjust the send/receive settings.By default, Outlook checks for new messages every 30 minutes. I'm assuming the messages are relatively normal in size. If the messages aren't showing up in Outlook within 1-2mins after the Phone/OWA shows them (assuming the new emails aren't excessively large) and if adjusting the send/receive settings doesn't help, I'd try recreating an affected user's mail profile to see if that helps. OST file stored locally on the machine - that part takes time, depending on the size, number, etc. OWA & Mobile Phones (Active Sync) all run in Online Mode and reflect a live copy of the server data, which is why their phones get email before Outlook does, as opposed to Outlook running in cached mode aka 'Offline Mode' and the client downloading a copy of all data from the server to an. If there's not corresponding GPO settings, I'd be willing to be the Office Customization Tool would be able to define those settings. Here is some documentation & steps on how to make the changes within Outlook. You can adjust the send/receive settings within Outlook in order to modify how frequently Outlook checks for/sends new email. If they say "Working Offline", you need to go to the "Send / Receive" tab and de-select "Work Offline".Īs long as you see "Connected to: Microsoft Exchange", then you should be in cached mode and receiving real-time emails. Also, if any clients say "Working Offline", they are not connected to Exchange and will not receive real-time updates. Note that if any clients say "Online with Microsoft Exchange", they are not operating in cached mode.
In my experience, emails typically come into Outlook within 30 seconds of OWA, even with the default Send/Receive schedule of 30 minutes. If that is the case, according to Microsoft and my own experience, Outlook will "continuously" check for new emails. That means their mailbox is cached and would be available offline, but they are still operating online. If the users are in Cached Mode, you should see "Connected to: Microsoft Exchange" in the bottom right of Outlook.
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